ONLINE PHARMACY
Legal

Terms & Conditions

Last updated: 28 October 2026

These Terms & Conditions (“Terms”) govern your use of the ONLINE PHARMACY mobile app (the “App”) and the website pharmacy-online.in (the “Website”). By using the App or Website, you agree to these Terms. If you do not agree, please do not use them.

1. What the App is

The App helps you upload an image of your prescription and share it with a pharmacy contact of your choice on WhatsApp. ONLINE PHARMACY does not sell, stock, dispense or deliver medicines, and does not process payments for medicines.

2. Transactions happen outside the App

Any medicine order, price, availability, delivery, payment, refund or dispute is solely between you and the pharmacy you choose to contact. ONLINE PHARMACY is not a party to that transaction and is not responsible for the pharmacy’s products, services, licences, pricing, conduct or communications.

3. No medical advice

The App and Website do not provide medical advice, diagnosis or treatment. Always seek the advice of a qualified doctor or pharmacist about your health and medicines. Never disregard professional advice because of something you read or did using the App. In an emergency, call your local emergency number or go to the nearest hospital.

4. Your responsibilities

  • Upload only prescriptions that were issued to you, or that you are authorised to share.
  • Make sure the image is accurate, complete and readable.
  • Choose the pharmacy you share with carefully and confirm it is licensed and trustworthy.
  • Do not misuse the App, including by uploading forged, altered or unlawful documents, or by attempting to interfere with its operation.
  • Comply with all applicable laws.

5. Privacy

Our handling of personal information is described in our Privacy Policy, which forms part of these Terms.

6. Third-party services

The App relies on third-party services such as WhatsApp. Those services have their own terms and privacy practices, and we are not responsible for them.

7. Intellectual property

The App, the Website, the ONLINE PHARMACY name and logo, and their content are owned by or licensed to ONLINE PHARMACY. You may use them only for their intended purpose and may not copy, modify or redistribute them without our written permission.

8. Disclaimer of warranties

To the fullest extent permitted by law, the App and Website are provided “as is” and “as available” without warranties of any kind. We do not guarantee that they will be uninterrupted, error-free, or that any pharmacy will respond to or fulfil your request.

9. Limitation of liability

To the fullest extent permitted by law, ONLINE PHARMACY will not be liable for indirect, incidental or consequential loss, or for any loss arising from your dealings with a pharmacy, from medicines you obtain, or from your reliance on the App. Nothing in these Terms limits liability that cannot be limited under applicable law.

10. Changes and termination

We may update the App, Website or these Terms from time to time. Updated Terms will be posted here with a new “Last updated” date. We may suspend or end access if these Terms are breached.

11. Governing law

These Terms are governed by the laws of India. Subject to applicable law, the courts at Kanpur, Uttar Pradesh have jurisdiction over any dispute arising from them.

12. Contact

ONLINE PHARMACY
95/94, Qadri House, Parade, Kanpur Sadar, Kanpur - 208001
Email: contact@pharmacy-online.in
Phone: +91 84237 03306