Privacy Policy

This Privacy Policy explains how ONLINE PHARMACY (“we”, “us”, “our”) handles personal information when you use our mobile app (the “App”) and this website, pharmacy-online.in (the “Website”). We handle personal information in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023.

1. What the App does

The App lets you upload a photo of your prescription and share it, using WhatsApp, with a pharmacy contact you choose. The App does not sell medicines and does not process payments for medicines. Ordering and payment take place directly between you and the pharmacy, outside the App.

2. Information we handle

Information you provide in the App

Prescription image: the photo or image you choose to upload. A prescription is health-related information and may include your name, age, a doctor’s details, and medicine names.
Camera and photo access: the App asks for access to your camera or photo gallery only so you can take or select the prescription image. You can refuse these permissions in your phone’s settings.

Information you provide on the Website

Contact form: your name, email address, optional phone number, and the message you write. The form is processed by our hosting provider, Netlify, on our behalf.

Technical information

Like most websites, our hosting provider may automatically log basic technical data such as IP address, browser type and the pages requested, for security and reliability.

We use your prescription image only so that you can share it with the pharmacy you choose on WhatsApp. We do not use it for advertising and we do not sell it.

We do not knowingly collect your precise location, contacts, or payment card details through the App.

3. How we use it

To let you upload your prescription and send it to the pharmacy you select.
To reply to your enquiries and provide support.
To keep the App and Website secure and working properly.
To comply with legal obligations.

We do not sell your personal information. We do not use your prescription for advertising.

When you choose to share your prescription, it is sent through WhatsApp to the pharmacy contact you select. You control whether and to whom you send it. Once you send it, the recipient pharmacy and WhatsApp handle it under their own privacy practices, which we do not control. Please read WhatsApp’s privacy policy and confirm that you trust the pharmacy before sending.

We may also disclose information:

to service providers that help us run the Website (for example, hosting and form handling), who may only use it to provide their services to us;
where required by law, court order, or a lawful request from a public authority; and
to protect our rights, users, or the public from fraud, abuse or security threats.

5. Retention

We keep personal information only as long as needed for the purposes in this policy or as required by law. Contact-form messages are kept for as long as needed to respond and keep a record of the enquiry. You can ask us to delete your information at any time (see section 7).

6. Security

We use reasonable technical and organisational measures to protect personal information, including encrypted (HTTPS) connections on this Website. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your choices and rights

Subject to applicable law, you may:

ask what personal information we hold about you;
ask us to correct or update it;
ask us to delete it;
withdraw your consent to our handling of it; and
make a grievance (see section 10).

To make a deletion or other request, follow the steps on our Delete my data page or email us at contact@pharmacy-online.in. We may need to verify your identity before acting on a request. You can also remove the App, revoke camera and photo permissions in your phone settings, and delete any prescription messages you sent in WhatsApp yourself.

8. Children

The App and Website are not directed to children under 18. If you believe a child has provided us with personal information, contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and change the “Last updated” date above. Significant changes will be highlighted where appropriate.

10. Contact and grievances

For questions, requests or complaints about this policy or your personal information:

ONLINE PHARMACY
95/94, Qadri House, Parade, Kanpur Sadar, Kanpur - 208001
Email: contact@pharmacy-online.in
Phone: +91 84237 03306

If you are not satisfied with our response, you may have the right to complain to the Data Protection Board of India once it is operational, or to any other authority with jurisdiction.